Hi Belican,
Thanks again for your patience! We're really sorry this whole situation has been such a headache.
We totally understand how frustrating it is when tracking shows a package delivered but you never actually receive it. That’s why we’ve been doing everything we can on our end to help figure this out. We’ve spoken with you a few times on the phone and followed up as promised — definitely not just vague replies like it may have felt. Sorry if our updates didn’t come across clearly or quickly enough.
GLS initially refused our claim since they showed a delivery photo that matched your door (which we confirmed together). But we’ve gone ahead and filed another dispute for you, just in case, even though they’ve already denied it once, and chances are slim. This last step might take up to 60 business days.
In the meantime, if you’d like, we’re still happy to offer 30% off a new charger as a gesture of goodwill. Also, depending on your home insurance, you might be able to claim it as part of theft coverage.
We really do appreciate your support and hope this helps a little. Let us know how you'd like to proceed, we’re always here to help!
Warm regards,
Rotorquest Team
